At Solar Rate LLC, we are committed to protecting the privacy and security of our customers' information. This Privacy Policy outlines our practices concerning the collection, use, and protection of personal information.
Information Collection and Use
Solar Rate LLC collects information to provide customized solar rate quotes and consultations. The types of information we may collect include:
- Personal details such as name, address, email, and telephone number.
- Property details necessary for solar system design.
- Utility bill data to compare current costs with potential solar savings.
This information is collected directly from users through our website and is used solely for the purpose of generating solar quotes and providing consultation services. We use Solo, a software tool, to create solar designs and perform cost comparisons. This information is shared with our Energy Consultant's company, Capital Energy, to facilitate the creation of these designs. If your home resides outside of Arizona, Nevada, or Utah, a company other than Capital Energy may provide solar services as determined by our Energy Consultant to reduce your system cost and time to installation.
Consultation Process
During the virtual consultation, our energy consultants will use the information provided to explain the potential benefits and costs associated with installing solar panels. This personalized consultation is designed to help homeowners make informed decisions about solar energy.
User Rights and Data Control
Users may contact us at hello@solar-rate.com to request access, correction, updates, or deletion of their personal information. We respect your rights to control your personal data and will respond to your requests in compliance with applicable law.
Data Retention
We retain personal information for the life of the company unless otherwise required by law. This supports the continuous improvement of our services and the fulfillment of our service obligations.
Data Security
We are committed to the security of your data. Solar Rate LLC employs SSL encryption and premium Webflow security protections to safeguard your information. We do not store your personal data on third-party sites, ensuring that your data remains secure within our controlled environment.
Information Sharing and Disclosure
Solar Rate LLC does not sell or rent personal information to third parties. We only share information with our installation partner, Capital Energy, to the extent necessary to provide our services. Our partners are also committed to protecting your information and use it solely to perform services on our behalf.
Analytics and Optimization
We use analytics tools to understand how our website is used and to improve our services. This information is used internally to better meet the needs of our market and customers. No personally identifiable information is sold or shared with third parties for marketing purposes.
Legal Compliance
We may disclose your information to authorities if legally required to do so or if necessary to protect our rights or the safety of our users.
Policy Updates
Solar Rate LLC reserves the right to update this privacy policy at any time. Changes will be posted on this page. We encourage users to review our policy periodically to stay informed about how we are protecting the personal information we collect.
Contact Us
If you have any questions or concerns about our privacy practices, please contact us at:
hello@solar-rate.com